This guide is meant to help CEOs, business owners, and senior offices to meet lone worker safety obligations. It also helps them to know ways to keep lone workers safe at workplace using smartphone solution. You can get lone worker protection device to ensure your field workers are safe. Their tracker is easy to use and affordable. It is designed for organizations that take the safety of their employees seriously.
You should note that these products have inbuilt resilience, control centres, or cloud-based hubs. They are also known for excellent management reporting, developed response capabilities, and require on-going training.
Lone Worker Device Supplier Assessment
You need to ensure the supplier possess a precisely defined management structure, which shows accountability and control at every level of operation. Moreover, the supplier should have a documented business operation manual. These include work instructions and supporting procedures for lone worker device services.
You should choose a supplier with an administrative office where records, business, and professional documents are kept in a secure manner. The services you receive should meet the set standards.
The supplier should offer continuous support and guarantee at least 99% uptime. It is advisable to choose a service that sends emails and SMS from cloud-based hub instead of user’s phone. This is necessary to guarantee delivery no matter user phone is lost or not. If you workers are spread across the world, then you should consider using a global service.
The supplier needs to provide customers with user manuals and training on lone worker device. Users must understand the following:
- How to operate the device to transmit activations and other information to the control room
- Methods to convey relevant information when faced with incidents requiring secrecy and caution
- On-site training as required
- Access external sources of the lone worker
Management reports and system integration
You need a supplier that offers bespoke technical development. You should note that you may need technical integration. In that case, the device you choose should support API integration with the third-party systems. Some suppliers offer monthly usage reports by the users. These are meant to support management of lone worker device and its compliance with the company policies. A sound system makes it easy to download the audit on demand as the case with investigations. The supplier is required to provide account management training and support. A support ticketing systems guarantee turnaround times.